Patient Centred Care for Clinical Staff

Consumers and carers have a larger role to play in Patient Centred Care.

What do we offer?

The concepts of Patient Centred Care should be central to the way that healthcare is designed, planned, delivered and evaluated.

Health Issues Centre offers a three-hour workshop that will teach health service staff the main principles of Patient Centred Care and how they can be applied at their health service. The workshop provides participants with activity sheets designed to help with self-reflection, and will teach them how to communicate more effectively with patients at all times, such as during discharge stages.

This workshop will cover:

  • The definitions of Patient Centred Care
  • Principles of Patient Centred Care
  • Potential barriers to Patient Centred Care
  • How to best apply the concepts at your health service

What do past participants say?

After attending the workshop, Linda – a nurse in a rehabilitation ward – said she now understands that “patient centred care means that the family of patients in the hospital play a great role in their stay and recovery. I now feel that I can engage with patients and their families in a different way, and don’t need to rely only on satisfaction surveys that we collect after a patient has been discharged.”

When is the next Health Issues Centre workshop?

This workshop is currently offered as on-site training only.

On-Site Training

Health Issues Centre staff can deliver the workshop on-site at a location of your choosing. These can be held at any time, but are subject to staff availability.

The pricing for these sessions is dependent on number of participants and location requested.

For more information

For more information on pricing or to book a session at your service, please contact Dr Tere Dawson on (03) 8676 9057 or via email at with any queries.

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