Health Literacy for Clinical and Non-Clinical Staff

There is more to health literacy than simply understanding written information.

What do we offer?

We have recognised that low health literacy is an issue for health consumers. There is much more to health literacy than having a group of consumers review information in your brochures or on your website. Health literate services can only exist with the right systems and structures in place.

Health Issues Centre offers a three-hour workshop that will teach health service staff how to assess the materials from their service. This will help them develop and share more easily understood information with their patients and clients.

This workshop will cover:

  • Definition and types of health literacy
  • The effects of low health literacy in the community
  • The attributes of a health literate organisations
  • The collaborative approach to improving health literacy in the community
  • The role of consumer representatives in enhancing the health literacy of their communities.

What do past participants say?

After attending the workshop, Steve – a health services Quality Manager – said it was “great learning about the ’10 Attributes of a Health Literate Organisation’. It has given me ideas of how we can improve health literacy – and has made me think about things like our mission statement and policies. Now I can look at how we support our clinical staff, and how we can enhance their communication skills and provide training on ‘teach back’ techniques.”

When is the next Health Issues Centre workshop?

This workshop is currently offered as on-site training only.

On-Site Training

Health Issues Centre staff can deliver the workshop on-site at a location of your choosing. These can be held at any time, but are subject to staff availability.

The pricing for these sessions is dependent on number of participants and location requested.

For more information

For more information on pricing or to book a session at your service, please contact Dr Tere Dawson on (03) 8676 9057 or via email at with any queries.

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