Graduate Certificate in Consumer and Community Engagement

Find out more about our accredited course.

The Graduate Certificate in Consumer and Community Engagement (10164NAT) is a four-day course for health service staff who work in the area of consumer engagement. 

The course will provide staff with the skills and knowledge to work collaboratively and strategically in consumer engagement services alongside consumers, health services, government bodies and other health-related organisations. 

For more information see the course outline and for a detailed brochure see here

When is the course?

Wednesday 13 and Thursday 14 November 2019

Wednesday 27 and Thursday 28 November 2019

From 9.30am to 4.30pm each day

Closing date is Friday 1 November 2019

How do I register?

To register please click here.

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What is the cost?

$2,860.00 per student (incl GST)

Where will this course be held?

Level 1, 255 Bourke St, Melbourne.

Attending from out of town?

Health Issues Centre has a corporate agreement with two hotels if you need to stay in Melbourne.

The Swanston Hotel Grand Mercure

Location: 195 Swanston Street, Melbourne

Rate: $200 per room, per night.

To make a reservation, please call 03 9663 4711 or email and mention Health Issues Centre when booking.

The Mercure Welcome Melbourne

Location: 265 Little Bourke Street, Melbourne,

Rate: $139 per room, per night.

To make a reservation, please call 03 9639 0555 or email and mention Health Issues Centre when booking.

There may be times when the hotel has a special that is better than the agreement made with Health Issues Centre. Rate not available during block-out periods.

What have people said about the couse?

The course is very relevant to my work and has helped me to understand the broader contexts for consumer engagement – human rights and social inclusion frameworks, for example.The research which I undertook as part of the graduate certificate has given me a much greater awareness of the consumer and community engagement policies and procedures in my workplace and the significant body of work to develop and implement them. I've learnt so much from  the task of completing the assessment for each of the projects and now have an amazing set of extra resources to use in the future. (Carla Gorton, Cairns and Hinterland Hospital and Health Service. Participant April 2018, Brisbane)

I really appreciated all your support during the course and particularly enjoyed the face to face sessions at the start of our journey. In fact I would have happily done more such days as I am a bit old fashioned and like the tutorial/workshop style of learning.  I found the course really fulfilling and will recommend it to friends and colleagues. (Phil Flanagan, Heart Foundation. Participant September 2017, Melbourne)

I would highly recommend the course to those interested in consumer engagement. It gives you the structures and theories of engagement to use to leverage change in your organisations.Anne, 2017 Participant

This course has equipped me with not only actionable tools and theories to improve my work, but has shown real examples that can be applied to our health service.Michael, 2017 Participant

This was a fantastic course that will help me make real improvements towards embedding the voice of our patients and consumers in the fabric of our health service, which will in turn strengthen health outcome in our community.Maree, 2017 Participant

For more information

Please contact Tere Dawson on 8676 9057 or via email at​​​​​​​

In the spotlight

Current projects

Here is a list of projects that we are currently working on with consumers and health organisations.

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