Course in Consumer Leadership
Find out more about our accredited course.
The Course in Consumer Leadership (10163NAT) is a three-day course for consumer representatives, consumer leaders and staff of health services.
This foundational course will provide you with the knowledge and skills to work collaboratively and in a range of settings to facilitate and promote consumer engagement with consumers and health service staff.
How do I register?
To register please go to: www.benchmarqueiq.com.au/course-enrolment/816415
When will the next course be offered
The dates for the 2019 course will Tuesdays 11, 18 and 25 June 2019
9.30 am to 4.30pm each day.
Closing date will be Tuesday 28 May 2019
What is the cost?
$1089.00 per student (incl GST)
Where will this course be held?
Level 1, 255 Bourke St, Melbourne.
Attending from out of town?
Health Issues Centre has a corporate agreement with two hotels if you need to stay in Melbourne.
The Swanston Hotel Grand Mercure
Location: 195 Swanston Street, Melbourne
Rate: $200 per room, per night.
To make a reservation, please call 03 9663 4711 or email and mention Health Issues Centre when booking.
The Mercure Welcome Melbourne
Location: 265 Little Bourke Street, Melbourne,
Rate: $139 per room, per night.
To make a reservation, please call 03 9639 0555 or email and mention Health Issues Centre when booking.
There may be times when the hotel has a special that is better than the agreement made with Health Issues Centre. Rate not available during block-out periods.
What have people said about the course?
"Thank you so much for your professionalism in providing such a well-run and informative course. The subjects covered and materials provided were excellent and I learnt a lot hearing the experiences of the other participants. I have gained a much deeper understanding of the breadth of consumer engagement and the role of a consumer representative. My aim in attending was to learn how to be a more effective consumer representative but I learnt so much more, not only from attending the three days but also by completing the assignments. I now feel more empowered and confident to contribute positively in my role." (Rhonda Richards, Consumer Representative, NEMICS. Participant August 2018, Melbourne)
This kind of course and the way it is run sparks my initiative to stand up and voice how I think and feel about health care. There were many skills I acquired while completing the course which I have since utilised by engaging with my new representative role for people with disabilities. (Consumer representative. Participant May 2018 Tasmania)
Ray - “This course has provided me with the skills and knowledge necessary to participate in the role of consumer leadership. I was very impressed with the personalities, variety of backgrounds and experiences shared by other participants in the course. It has provided context around what we were learning and how to apply that knowledge. I congratulate Health Issues Centre for developing this course and in particular extend special thanks to Dr Tere Dawson for her conduct and presentation that ensured not only coverage of course content, but also inclusion of the valuable interchange of the many contributions from all participants.” Ray, 2017 Participant
Mary - a Consumer Representative at a larger metropolitan health service – said that she feels more empowered in her role. “I will talk to my organisation about the need for an induction process for new consumer representatives. After this course, I’ve also noticed the need to engage more consumers as representatives, and I feel confident raising that with my committee now.” Mary, 2017 Participant
John – a Consumer Representative from a private hospital – said that the course is “the best day training session I have ever attended. I’m starting to feel more confident about my role as a consumer representative. It was great to learn about Australian-based websites that provide reliable health information and resources accessible to the wider community.” John, 2017 Participant
Robert – another Consumer Representative – said that the “course taught me that to be an effective consumer representative, I need to be committed and conscientious. It is important to learn about social exclusion and the challenges facing consumers in the Australian healthcare system. Robert, 2017 Participant
For more information
Please contact Tere Dawson on 03 8676 9057/ 0417 321 679 or via email at email@example.com
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A description of commonly used terms at committee meetings.
Common organisations in the Australian health sector
A list of health-related organisations and authorities in Australia and what they do.
Course in Consumer Leadership course outline
This three-day course is for consumer representatives and community members.
A network of consumers willing to use their experience, knowledge and ideas to help improve health care in Victoria.Find out more
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