Course in Consumer Leadership

Find out more about our accredited course.

The Course in Consumer Leadership (10163NAT) is a three-day course for consumer representatives, consumer leaders and staff of health services.

This foundational course will provide you with the knowledge and skills to work collaboratively and in a range of settings to facilitate and promote consumer engagement with consumers and health service staff. 

For more information see the course outline or the detailed course brochure 

For more a printable version of the course information click me 

How do I register?

To register please go to:

When will the next course be offered

The dates for the 2019 course will Thursdays 15, 22 and 29 August 2019

9.30 am to 4.30pm each day.

Closing date will be Monday 12 August 2019

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What is the cost?

$1089.00 per student (incl GST)

Where will this course be held?

Level 1, 255 Bourke St, Melbourne.

Attending from out of town?

Health Issues Centre has a corporate agreement with two hotels if you need to stay in Melbourne.

The Swanston Hotel Grand Mercure

Location: 195 Swanston Street, Melbourne

To make a reservation, please call 03 9663 4711 or email and mention Health Issues Centre when booking.

The Mercure Welcome Melbourne

Location: 265 Little Bourke Street, Melbourne,

To make a reservation, please call 03 9639 0555 or email and mention Health Issues Centre when booking.

There may be times when the hotel has a special that is better than the agreement made with Health Issues Centre. Rate not available during block-out periods.

What have people said about the course?

"Thank you so much for your professionalism in providing such a well-run and informative course.  The subjects covered and materials provided were excellent and I learnt a lot hearing the experiences of the other participants. I have gained a much deeper understanding of the breadth of consumer engagement and the role of a consumer representative. My aim in attending was to learn how to be a more effective consumer representative but I learnt so much more, not only from attending the three days but also by completing the assignments. I now feel more empowered and confident to contribute positively in my role." (Rhonda Richards, Consumer Representative, NEMICS. Participant August 2018, Melbourne)

This kind of course and the way it is run sparks my initiative to stand up and voice how I think and feel about health care. There were many skills I acquired while completing the course which I have since utilised by engaging with my new representative role for people with disabilities. (Consumer representative. Participant May 2018 Tasmania)

Ray - “This course has provided me with the skills and knowledge necessary to participate in the role of consumer leadership. I was very impressed with the personalities, variety of backgrounds and experiences shared by other participants in the course. It has provided context around what we were learning and how to apply that knowledge. I congratulate Health Issues Centre for developing this course and in particular extend special thanks to Dr Tere Dawson for her conduct and presentation that ensured not only coverage of course content, but also inclusion of the valuable interchange of the many contributions from all participants.” Ray, 2017 Participant

Mary - a Consumer Representative at a larger metropolitan health service – said that she feels more empowered in her role. “I will talk to my organisation about the need for an induction process for new consumer representatives. After this course, I’ve also noticed the need to engage more consumers as representatives, and I feel confident raising that with my committee now.” Mary, 2017 Participant  

John – a Consumer Representative from a private hospital – said that the course is “the best day training session I have ever attended. I’m starting to feel more confident about my role as a consumer representative. It was great to learn about Australian-based websites that provide reliable health information and resources accessible to the wider community.” John, 2017 Participant

Robert – another Consumer Representative – said that the “course taught me that to be an effective consumer representative, I need to be committed and conscientious. It is important to learn about social exclusion and the challenges facing consumers in the Australian healthcare system. Robert, 2017 Participant

For more information

Please contact Tere Dawson on 03 8676 9057/ 0417 321 679 or via email at

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A network of consumers willing to use their experience, knowledge and ideas to help improve health care in Victoria.

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