North Richmond Community Health

‘Conversations about Care’: Sharing experiences of North Richmond’s diverse community with health care professionals

About the project

North Richmond Community Health (NRCH) recognises that health care organisations must be responsive to the needs of patients and not just deliver predetermined services. To support this aim they organised a conference bringing together a diverse community of consumers to share their health care experiences with staff, and provide different perspectives on service delivery.

Consumer and carer representatives on the project working group assisted and led the direction of the project. The project involved consumers as presenters, as project leaders and as participants via the sharing of stories through multimedia channels. HIC delivered a presentation to NRCH staff as part of our in-kind contribution of staff time and involvement. The presentation was attended by dentists, nurses, educators, and volunteer staff. The purpose of the day was to assist health service staff when working with consumers to share their lived experiences.

"Health Issues Centre’s support and insight are invaluable in our efforts to improve consumer outcomes and help change consumer health care practices. We're looking forward to promoting innovative practices and a new inclusive, responsive and integrated care approach. The insights will not only be shared at our conference, but will also go on to inform our practices as an organisation”

- Demos Krouskos, CEO North Richmond Community Health

The conference website and report are available here

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