Know your rights
The Australian Charter of Healthcare Rights describes the rights of patients, consumers and other people using the Australian healthcare system.
The Australian Charter of Healthcare Rights is essential to assuring that, wherever and whenever health care is provided, it is of high quality and is safe.
The Victorian government has produced a healthcare rights brochure which describes the Australian Charter of Healthcare Rights and what it means to you as a consumer or carer using the Victorian healthcare system. The brochure is available in audio, Easy English and 25 community languages. You can order a free printed or braile version of the brochure.
If you have a concern or need support, large public hospitals have a patient representative and most have an Aboriginal liaison officer. Many mental health services have consumer and carer advocates. These people can assist you to make a complaint, provide feedback or comment on any aspect of your health care.
Australian Charter of Healthcare Rights
The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.
Three questions to ask your physicians
This article is about the three questions consumers can ask to improve information given by family physicians and to help physicians facilitate patient involvement.
Ask Me 3
Ask Me 3 is a patient education program designed to improve communication between patients and health care providers, and encourage patients to become active members of their health care team.
Health Direct Australia: Questions to ask your doctor
You’ll get more out of your health care if you’re well informed about any treatments, medicines or tests that your doctor or other health professional recommends and that means asking questions. This guide will help you decide what questions you need to ask.
A network of consumers willing to use their experience, knowledge and ideas to help improve health care in Victoria.Find out more
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