Know your rights

The Australian Charter of Healthcare Rights describes the rights of patients, consumers and other people using the Australian healthcare system.

The Australian Charter of Healthcare Rights is essential to assuring that, wherever and whenever health care is provided, it is of high quality and is safe.

The Victorian government has produced a healthcare rights brochure which describes the Australian Charter of Healthcare Rights and what it means to you as a consumer or carer using the Victorian healthcare system. The brochure is available in audio, Easy English and 25 community languages. You can order a free printed or braile version of the brochure.

If you have a concern or need support, large public hospitals have a patient representative and most have an Aboriginal liaison officer. Many mental health services have consumer and carer advocates. These people can assist you to make a complaint, provide feedback or comment on any aspect of your health care. 

In the spotlight

Consumer Connect

A network of consumers willing to use their experience, knowledge and ideas to help improve health care in Victoria.

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