Evaluation
This study evaluates how well three participatory techniques - a mail survey, focused conversations with existing community groups, and community dinners - meet three key community oriented criteria. These are: representative-ness, working toward identification of communitywide common good, and incorporation of values and beliefs into the discussion. The evaluation conducted in this study indicates that the techniques produce positive results for two of these criteria, but may not be representative of the communities as a whole.
The evaluation reports significant impacts and achievements including that the strategy was consumer driven; represented a collaborative partnership between consumers and senior management and increased mutual respect; has been accepted as a component of staff selection; is a visible commitment to meaningful consumer participation and the evaluation has identified a range of learnings for consumers.
An evaluation of the National Resource Centre for Consumer Participation in Health
This report presents the findings and conclusions of the final impact evaluation of the National Resource Centre for Consumer Participation in Health (NRCCPH). It is the last stage of a three year evaluation by the Centre for Development and Innovation in Health (CDIH), La Trobe University. The primary purposes of this final impact evaluation were to assess the achievements of the Centre in terms of its goals and objectives; to evaluate the effectiveness and impact of the Centre in promoting awareness and utilisation of consumer participation strategies in health, and to make recommendations about the future development of the Centre.The evaluation methodology included document analysis of a range of reports, surveys of users and working group members of the Centre, key informant interviews and reflective discussions with staff.
Australian Unity Wellbeing Index
This web site includes the first comprehensive measure of personal and national wellbeing in Australia and includes the following topics: Genuine Progress Indicator (Australia; Alternative to GDP, includes social and environmental costs etc. ; Measuring Australia’s Progress; Key ABS national progress measurement project, bi-ennial. ; Unequal in Life; National community based survey of living standards and inequality in Australian communities
Building consumers in: Project report
This report documents the goals, key lessons and anticipated outcomes of the Arthritis Victoria Consumer and Provider Partnerships Project. The Consumer Participation Project provided an opportunity for the organisation to re-identify and re-affirm the central role of consumers in the organisation. A key lesson of the project was that the various strategies for consumer engagement adopted by the organisation over its thirty year history have reflected the social, political and economic contexts of the time, and that consumer participation is a constantly evolving process
Centre for health Policy, Programs and Economics (CHPPE)
The site offers information about the Centre’s work including health policy, program evaluation, health economics, epidemiology, social sciences and research methodology.
Many claims are made about health and medicine, but how do we know what really works? The Cochrane Collaboration is an international, independent non-profit organisation which produces systematic reviews of the evidence. The reviews are published online as part of the Cochrane Library.
A resource kit designed to assist Area Health Service Managers and project leaders in establishing and maintaining community and consumer input into planning, policy development and service monitoring.
Consumer and Community Participation Self-Assessment Tool for Hospitals
This tool was produced in 2003 after an evaluation conducted with five metropolitan health services led to revision of the previous audit tool created by National Resource Centre for Consumer Participation in Health. The tool is designed to help hospitals and hospital units to assess how much scope their system allows for consumer (patient), carer and community participation. The tool helps to document policies, processes and activities; identify strengths and weaknesses; and determine the steps and resources needed for improvements. The tool can also be used by hospitals to rate current activities using the EQuIP scale.
Developing Evaluation Indicators for Consumer and Community Participation
Evaluation is an important component of any health care program. Assessing how well and in what areas a program has succeeded, helps to establish its value and guide future program development. The National Resource Centre for Consumer Participation is increasingly asked for advice on how to evaluate consumer participation activities, and for examples of performance and outcome indicators. This article draws heavily on the theory of participation, and where possible, demonstrates the theory with practice examples in an effort to encourage progress toward the development of indicators for the evaluation of consumer and community participation activities.
Evaluation of the effectiveness of the CAC to boards fo Victorian Public Health Services
Evaluation of the community advisory committees in Victoria conducted by Health Outcomes Internation for the Department of Human Services
Evidence supporting consumer participation in health
The document provides compelling support for the value of consumer participation in individual care, health service development and policy development for the broader health system.
Section 1 of a guide for health organisations wanting to increase consumer participation in the planning, management and evaluation of their organisations. This section includes information on the principles, benefits and levels of consumer participation, assessing organisational capacity for change, and methods and models for implementing and evaluating consumer participation. This file contains Section 1 only of the resource. Sections 2 - 7 plus appendices are also available from this website.
Section 5 of a guide for health organisations wanting to increase consumer participation in the planning and management and evaluation of their organisations. Section 5 has a focus on evaluation and includes an evaluation checklist and data collection tools. Other sections of this resource are also available from this website.
Section 7 of a guide for health organisations wanting to increase consumer participation in the planning and management and evaluation of their organisations. Section 7 has a focus on resources,links, practical kits and 'how-to-guides', readings and websites. Other sections of this resource are also available from this website.
Listening and learning: ACT Health consumer feedback standards
The ACT Health Consumer Feedback Standards have been developed to improve feedback mnechanisms for consumers and staff and to improve the quality and safety of health care in the ACT. The standards identify essential elements of a quality consumer feedback system for health services. The standards are accompanied by a Service Improvement Tool which enables health aservices to continuously assess and improve their practices for managing consumer feedback.
New Resources added for November 2009- Ageing and Participation
New resources, web links and practice examples added for November 2009
Aged care and participation
Health Issues Centre with funding from the Department of Health maintains and provides a webpage which contains information about consumer participation in health. Documents focus on resources - key relevant policy documents, examples of participation in practice, and research on consumer participation.
Organisational self-assessment and planning tool for consumer and community participation
This self-assessment tool is designed to assist organisations to determine their commitment and capacity regarding consumer and community participation, and to identify areas of practice that could benefit from consumer participation.
Performance Reporting for Consumers
Issues for the Australian Private Hospital Sector
This article describes how a group of consumers created a consumer-driven performance report for a private health service.
This paper describes a study to evaluate the impact of the standards about participation on practice in an adult mental health service. Hospital and community files were audited for evidence of participation and for surveys of carers and consumers relating to the quality of participation. The audits were undertaken before and after the introduction standards.
Primary care self assessment tool for community and consumer participation, V1.0
A tool to assist organisations to assess their community and consumer participation activities.
Public Participation Methods: A Framework for Evaluation
This article outlines a number of theoretical evaluation criteria that are essential for effective public participation. These include two types: acceptance criteria, which concern features of a method that make it acceptable to the wider public, and process criteria, which concern features of the process to ensure that it takes place in an effective manner.
South Australian Community Health Research Unit
This research unit at Flinders University supports community and primary health care agencies and groups to carry out research and evaluation, and to use the findings to enhance health in South Australian communities. A particularly useful resource on the site is Planning and Evaluation Wizard, an entertaining and accessible guide to project planning, evaluation, and report writing.
