A non-government health policy and research centre
Health Issues Centre

CAC's resources

The Ageing and Aged Care in Australia booklet

The Ageing and Aged Care in Australia booklet provides a concise overview of the Australian Government's ageing and aged care policies and programs.

A Framework of Consumer Engagement in Australian Health Policy

This article describes a framework for thinking about consumer engagement in Australian health policy. It presents eight interacting issues that influence the practice of consumer engagement: purpose, type, initiator, who is engaged, timing, techniques, practical issues, and contextual issues. Evaluation is recognised as a separate but important factor. These issues can be used to review consumer engagement practice, plan consumer engagement programs, and identify the trade-offs that must be made when conducting consumer engagement.

Advocacy, Leadership, Community Participation: A Training Program for Health Consumers and Carers

This is a useful clear set of practical workshops designed and tested by a broad range of community members. Produced by North Central Metro Primary Care Partnership, it aims at producing more effective participation in the health system. The program outlines workshop topics such as advocating for change, working in groups and finding funds. It includes tips for facilitators and information sheets on issues such as confidentiality and what to consider when deciding whether to join a committee.

Australian Charter of Healthcare Rights

The Charter specifies the key rights of patients and consumers when seeking or receiving healthcare services and was developed by the Australian Commission on Safety and Quality in Health Care, following an extensive national consultation process.

PDF and audio file avaliable

Australian Safety and Quality Framework for Health Care - Getting Started Guide for Health Service Executives and Board Members

This document has been prepared specially for those who have a governance
role within the health system. This includes roles with responsibility for setting strategic direction, and overseeing the delivery of health care by health services, hospitals or regional healthcare organisations.

Australian Safety and Quality Framework for Health Care - Getting Started Guide for The Health Care Team

This document has been prepared specially for people who directly provide
healthcare services to consumers, patients and client.

Bayside Health Community Advisory Committee: Making it Work

The establishment of Community Advisory Committees (CACs) within the Metropolitan Health Services in Victoria has increased the scope of hospitals’ consultative processes with consumers, carers and the wider community. CACs aim to achieve a shift in culture to embed the opinions and views of consumers, carers and the community into health services' decision making and planning processes. This article records the account of one CAC’s attempts to establish its role within the health service.

Beating the Path to Health Professionals: Do they Know What We’re Trying to do

This presentation was given at the Health Issues Centre’s forum, Committed to Participation. Researching papers from across the world, you find the same word at the top of the list of failures within health organisations of all kinds - communication. Effective communication is far easier to achieve than most people believe. Rapport develops from understanding how to use words and create systems for active communication.

Board checklist

This checklist is a tool to assist health service boards of directors to review their safety and quality program against the elements of the policy. It may be used as a guide to the roles and responsibilities that boards and management have in facilitating effective implementation of the policy.

Bringing the Community Voice to Peter MacCallum Cancer Centre

In 1999, the Victorian government conducted a Ministerial Review of Health Care Networks that resulted in the establishment of 12 Metropolitan Health Services (MHS). It was recommended that the community have meaningful input into the MHSs’ planning, service delivery and policy development through a number of mechanisms including the creation of Community Advisory Communities (CAC). This article describes the experiences, challenges and achievements of the Peter MacCallum Cancer Centre CAC in Melbourne.

Community Advisory Committee Guidelines: Victoria public health services (2006)

The revised community advisory committee (CAC) guidelines for Victorian public health services are provided to assist public health services to develop effective CACs. CACs are expected to advise consumer participation at all levels of public health services. The 2000 guidelines were written to support the initial establishment of CACs. CAC were established as a response to the changes to the Health Services Act 1988.

Community Advisory Committee Guidelines: non-statutory guidelines for Metropolitan Health Services (2000)

Community Advisory Committees are a statutory requirement for all Metropolitan Health Services. It is expected that Community Advisory Committees will assist health services to ensure mechanisms are in place to facilitate appropriate community and consumer participation at all levels in the health service. These guidelines were developed to assist in the selection and appointment of members of community advisory committees and to provide guidance in relation to the role and conduct of such committees.

Community Advisory Committee Resource Kit- Folder 12-Updates December 2009

This folder contains new documents added in December 2009 to the CAC resource Kit.

Documents include
A new health service for Liverpool
Benchmarking with CAC's
BNPCA consumer participation kit
CAC application form- template
CAC communication with boards- template
Developing a community participation plan PowerPoint
Getting involved in your health service PowerPoint
Information kit for Consumers on Community Advisory Committees- template
Measuring consumer feedback
Orientation checklist for new Community Advisory Committee members
Policy and funding details- Statewide Quality Branch
Position Description for CAC members- template
About the Community Advisory Committee- template
Primary care self assessment tool
QLD health community engagement hand book
Quality of Care report guidelines 2009
Whittlesea community engagement framework final report

Community Advisory Committee Resource Kit-Folder 10

Folder 10- this folder contains resources for Resource Officers who support the Community Advisory Committee and are responsible for consumer participation in their health service

Community Advisory Committee Resource Kit-Folder 11

Folder 11- This folder contains other support information in relation to consumer participation and the Community Advisory Committee

Community Advisory Committee Resource Kit-Folder 7

Folder 7- this folder contains documents about the Resource Officers Network Meetings

Community Advisory Committee Resource Kit-Folder 8

Folder 8- This folder contains documents pertaining to reporting requirements to the Victorian Department of Health


Community Advisory Committee Resource Kit-Folder 9

Folder 9-this folder contains resources for CAC Members

Community Advisory Committees and their Communities of Interest

The Victorian Department of Human Services requires public health services to set up Community Advisory Committees (CACs) which among other responsibilities, are required to obtain community views, comment on community issues and enhance community participation. But just what is ‘The Community’ and how can CAC’s engage with ‘it’ to undertake these obligations? This paper looks at how a CAC can identify local ‘communities of interest’ through its own membership so bringing a wide range of community views to its responsibilities.

Community Advisory Committees in Victoria’s Metropolitan Health Services

Increasingly, governments at both the state and federal level are encouraging health services to incorporate consumer participation into their structure for planning, decision-making and evaluation. This article describes how in Victoria, Consumer Advisory Committees have been used to bring a consumer voice into the Metropolitan Health Services.

Consumer Checklist

The Victorian Clinical governance policy framework is the Department of Health’s policy on clinical governance. This checklist is a tool to assist consumers to understand how they can participate in safety and quality activities as outlined in the policy. It may be used as a guide to the roles and responsibilities that consumers have in facilitating effective implementation of the policy.

Consumer Fact Sheets

This document contains five fact sheets designed to help consumer representatives. They cover the topics of: consumer rights; before you start; resource checklist; common problems and solutions; and effective representation.

Consumer Orientation Checklist

Consumers Step Up

Consumer Participation and Culturally and Linguistically Diverse Communities: A Discussion Paper

The paper reviews the principles of community participation in health care; examines some of the barriers and enablers to CALD consumer participation; and outlines the commonalities across Victorian government policy on cultural diversity and participation in health care; and proposes a participation framework for CALD consumer, carer and community participation at the individual, program and department level, and health service level.

Consumer Perspectives on Whether or Not Consumers on Committees Should be Paid

This presentation was given at the Health Issues Centre’s forum, Committed to Participation. The debate about whether ‘Consumers’ should be paid for participating on committees in relation to health care has been vigorous for many years. That debate continues here today. Current literature predominantly presented by professionals which, though important, does not fully explore the consumer’s experience. This session will explore different consumer perspectives on payments.

Consumer, Carer and Community Participation Resource

This resource has been developed to assist primary health agencies increase the participation of consumers, carers and the community in their health service. It contains information and resources developed for four workshops that focused on three key themes: the connection between consumer participation, health promotion and community development; engaging newly arrived communities; and consumer participation and chronic disease management.

Department Checklist

The Victorian Clinical governance policy framework is the Department of Health’s policy on clinical governance. This checklist is a tool to assist the department to review its roles and responsibilities in facilitating effective implementation of the policy.

Department Checklist

The Victorian Clinical governance policy framework is the Department of Health’s policy on clinical governance. This checklist is a tool to assist the department to review its roles and responsibilities in facilitating effective implementation of the policy.

Evaluation of the effectiveness of the CAC to boards fo Victorian Public Health Services

Evaluation of the community advisory committees in Victoria conducted by Health Outcomes Internation for the Department of Human Services

How are Community Advisory Committees meeting the ‘Doing it with us not for us’ Policy

19 Community Advisory Committees (CACs) across Victoria are asked to identify one objective/action in Community Participation Plans (CPP) and discuss how it relates to the priority actions and standards in ‘Doing it with us not for us’Policy.

How to Develop a Community Participation Plan

This resource was developed by the Victorian Department of Human Services to guide community advisory committees through the process of writing a community participation plan. The guide focuses on: building capacity for consumer participation; listening to the community; and working together. A list of useful resources, checklists and a plan template are also included.

Jargon Busters

This is a list of acronyms and terms designed to assist consumers, carers and community members as well as health professionals to navigate the complex language of the health sector.

Join Consumers On-Line

This flyer contains information about Consumers On-Line, a computer mediated group set up and moderated by Health Issues Centre for members of our the Consumer Nominee Program and members of Community Advisory Committees.

Levels of Consumer Participation

This table sets out the different levels of consumer participation, gives examples of each and describes the characteristics of each level.

Making Focus Groups Culturally and Linguistically Appropriate

This resource outlines an approach to focus groups which involves using bilingual facilitators with a group of participation with a common language and cultural background.

Making Space for the Consumer Voice in Quality and Safety

This resource guide was developed by Health Issues Centre to assist memebers of the Community Advisory Committees (CACs) in Victoria's Public Health Services to develop their understanding of quality and safety in health services so CAC s can provide advice on how community participation can contribute effectively to quality and safety activities.

National Safety and Quality Health Service Standards 2011

The Commission developed the National Safety and Quality Health Service (NSQHS) Standards to drive the implementation and use of safety and quality systems and improve the quality of health service provision in Australia.

Organisation Self-assessment Planning Tool for Consumer and Community Participation

This tool is designed to assist organization to determine their commitment and capacity regarding consumer and community participation and to identify areas of practice that could benefit from consumer participation.

Paying for Consumer Participation: A Matter of Choice!

This presentation has delivered at Health Issues Centre's forum, Committed to Participation on 20 May 2008. It presents recent research into the paying of participants in Australian health research and evaluation, and draw comparisons to current practices by health services regarding payment of consumers on Community Advisory Committees.

Reflections of the 2007 Quality and Safety Conference

This presentation was delivered at the Health Issues Centre's forum, Committed to Participation on 20 May 2008. It examines the role of consumers and Community Advisory Committees in the health sector in the past, present and future.

Royal College of Physicians (UK).Patient Involvement Unit.

The Patient and Carer Network of the RCP includes patients, carers and members of the community of diverse backgrounds and across geographic regions. These Network members undertake a variety of activities to ensure that their views are integrated in the work of the College. Many participate on College Boards, committees and working parties.

The Australian Safety and Quality Framework for Health Care

The Framework specifies three core principles for safe and high quality care. These are that care is consumer centred, driven by information, and organised for safety.

Victorian clinical governance policy framework: Enhancing clinical care

This framework is the Department of Health’s policy on clinical governance.

Who are they and where do we get them?

Where to find the 'right' consumers? Several different approaches need to be made in order to attract consumers. Many CACs have problems with this, probably because they are limiting their recruitment techniques to one or two methods like using the local papers, and advertising within the health services (who would consider volunteering when they are in hospital for a procedure?). This session was presented at Health Issues Centre's forum, Committed to Particapation on 20 May 2008. It will present a range of different considerations and recruitment strategies.