LEARNING AND DEVELOPMENT ACTIVITIES
The Victorian Quality Council (VQC) Consumer Training Program was designed to undertake a systematic approach to developing consumer training courses/modules to assist the VQC build capacity in the areas of:
• health literacy
• uptake in consumer involvement in quality and safety
• improvement in the health consumer experience by educating those working with consumers.
In 2010 Health Issues Centre undertook to develop and pilot three courses to respond to the requirement of the program; successfully establishing three Nationally Accredited courses:
• How to get what I need from health services (VU20263: Engage as a consumer in a health care service)
• Course in Consumer Leadership (22095VIC)
• Vocational Graduate Certificate in Consumer Engagement (22092VIC)
Evaluations of the pilot stage are very positive with participants acknowledging the benefits of the courses for their own work in consumer engagement and for their role as consumer leaders.
Course in Consumer Leadership (22095VIC)
This three day course provides consumer representatives/leaders and staff of health services the foundation skills and knowledge to work collaboratively in a range of settings to facilitate and promote consumer engagement to consumers and health services personnel.
The Course in Consumer Leadership consists of three units:
Engage as a consumer in a health care service
Promote consumer engagement
Provide consumer leadership
There are no barriers to entry on the grounds of age, gender, political or cultural background. Entrants should have an active interest in consumer health participation, preferably in a formal role with responsibility in providing or supporting consumer leadership in a health service. The course is delivered over three full days plus up to 18 hours of preparation and assessment. Upon successful completion of the pilot course, participants will be competent to:
*Identify roles and rights as a consumer engaging in a health service
*Utilise health literacy skills in a health care service
*Practice consumer engagement in a healthcare service within a human rights framework.
*Analyse a health care service’s capacity to support consumer engagement
*Participate in consumer engagement activities in a health care service
*Provide consumer leadership on a health care service committee or group
*Contribute to the review or development of a consumer engagement plan for the health care service
*Manage personal workload and relationships effectively
Vocational Graduate Certificate Course in Consumer Engagement (22092VIC)
This course provides consumer leaders and health services staff the skills and knowledge to work collaboratively in a range of settings to provide strategic consumer engagement services to consumers, health services and their staff, and government and nongovernment bodies.
Candidates may enter the qualification if they can demonstrate that they have completed a Degree, Advanced Diploma or Diploma in a health consumer related field, or have five years relevant work experience in a health consumer related area.
The Vocational Graduate Certificate in Consumer Engagement consists of four units:
Work within a consumer engagement framework
Support consumer engagement planning
Support the implementation of consumer engagement
Develop and implement consumer engagement strategies
Upon successful completion of the course, participants will be competent to:
*Evaluate best practice for consumer engagement in health to inform policy and practice in own work
*Recommend evidence-based best practice improvements to the current consumer engagement practice of an organisation
*Operate within community development, consumer engagement and/or health promotion principles
*Work effectively within a social inclusion framework and with diversity in the community
*Evaluate the capacity of an organisation to meet legal and reporting requirements in relation to consumer engagement
*Develop/review the consumer engagement plan of an organisation
*Promote consumer leadership within an organisation
*Develop effective consumer leadership within an organisation
*Engage the organisation with key external stakeholders relevant to consumer engagement
*Seek funding for consumer-led initiatives
*Design processes to evaluate a consumer engagement plan
*Implement consumer engagement in an organisation
*Facilitate the professional development and training of staff in consumer engagement
*Manage the learning and development of consumers in consumer engagement
*Manage partnerships with key external stakeholders and networks
*Manage systems for the recruitment and management of consumers
*Involve consumers in staff selection, interviews, appraisals and training
*Encourage the conduct of research into consumer engagement
*Review consumer engagement systems and structures of an organisation
*Manage the effective operation of a Consumer Advisory Committee/Group (CAC/CAG) in an organisation
*Design and implement community consultations and needs assessments for an organisation
*Administer the establishment and maintenance of a consumer register in an organisation
*Improve the consumer health information systems and strategies of an organisation
For further information please contact: Tere Dawson Ph: 9664 9340
Health Issues Centre (HIC) uses a strength-based approach in all of its learning and development activities. We acknowledge the existing knowledge and skills of people who participate in our activities. We seek to build on these strengths in ways that address the stated learning and development objectives of the individuals and the organisations they represent.
HIC can also tailor sessions to your organisations individual needs. Our clients include health services, government departments and consumer organisation both in Victoria and interstate. We can offer a range of services or strategies that will help you meet your outcomes.
Learning and Development Inquiry Form
Customised Training Daily Fee Structure
Customised Training Hourly Fee Structure
For more information about these workshops or to discuss your learning and development needs contact Nicky Barry 03 9664 9341 or email