North Richmond Community Health

‘Conversations about Care’: Sharing the health care experiences of North Richmond’s diverse community with health care professionals.

What is the project?

North Richmond Community Health acknowledges that health care organisations must be responsive to the needs of patients and not just deliver predetermined services. To support this aim North Richmond Community Health organised a conference that would allow their diverse community of consumers to share their health care experiences with staff, providing a different perspective on service delivery.

Demos Krouskos, CEO of North Richmond Community Health said "Health Issues Centre’s support and insight will be invaluable in our efforts to improve consumer outcomes and help change consumer health care practices. We're looking forward to promoting innovative practices and a new inclusive, responsive and integrated care approach."

Consumer and carer representatives on the project working group assisted and lead the direction of the project. The project involved consumers as presenters, as project leaders and as participants via the sharing of stories through multimedia channels.

Danny Vadasz, CEO of Health Issues Centre, said that “North Richmond Community Health is setting an example of how health services can include members of the community in major planning. Their ‘Conversations about Care’ conference will weave consumer experiences throughout the agenda.”

Health Issues Centre delivered a presentation to North Richmond Community Health staff as part of our in-kind contribution of staff time and involvement. The presentation was attended by dentists, nurses, educators, and volunteer staff. The purpose of the day was to assist health service staff when working with consumers to share their lived experiences. It was well received by both clinicians and non-clinicians.

North Richmond Community Health said that “Health Issue Centre’s expertise will help inform our interviews with consumers. The insights will not only be shared at our conference, but will also go on to inform our practices as an organisation.”

The conference website is available here.

For more information

Please contact Health Issues Centre

In the spotlight

Consumer Connect

A network of consumers willing to use their experience, knowledge and ideas to help improve health care in Victoria.

Find out more

Subscribe to Full Circle

Our monthly newsletter