A non-government health policy and research centre
Health Issues Centre

CAC Support Resources

The Ageing and Aged Care in Australia booklet

The Ageing and Aged Care in Australia booklet provides a concise overview of the Australian Government's ageing and aged care policies and programs.

A Framework of Consumer Engagement in Australian Health Policy

This article describes a framework for thinking about consumer engagement in Australian health policy. It presents eight interacting issues that influence the practice of consumer engagement: purpose, type, initiator, who is engaged, timing, techniques, practical issues, and contextual issues. Evaluation is recognised as a separate but important factor. These issues can be used to review consumer engagement practice, plan consumer engagement programs, and identify the trade-offs that must be made when conducting consumer engagement.

Aboriginal and Torres Strait Islander Health Performance Framework 2010 report

The Aboriginal and Torres Strait Islander Health Performance Framework monitors progress in closing the gap in Indigenous Australian health outcomes, health system performance and broader determinants of health.

Aboriginal and Torres Strait Islander Health Workforce National Strategic Framework (2002)

The Workforce Strategic Framework presents a 5-10 year reform agenda to build a competent health workforce to address the health needs of Aboriginal and Torres Strait Islander peoples.

Aboriginal and Torres Strait Islander Patient Quality Improvement Toolkit for Hospital Staff

Quality improvement processes, tools and guidelines to enhance the service response to Aboriginal and Torres Strait Islander people and their communities by Australian hospitals.

Advocacy, Leadership, Community Participation: A Training Program for Health Consumers and Carers

This is a useful clear set of practical workshops designed and tested by a broad range of community members. Produced by North Central Metro Primary Care Partnership, it aims at producing more effective participation in the health system. The program outlines workshop topics such as advocating for change, working in groups and finding funds. It includes tips for facilitators and information sheets on issues such as confidentiality and what to consider when deciding whether to join a committee.

Aged Care & the Participatory Advisory Committee

Department of Human Services are exploring strategies to build consumer participation in project governance (e.g. consumer representative on Quality Indicators Project Steering Committee) & obtain resident feedback on service developments.

Australian Safety and Quality Framework for Health Care - Getting Started Guide for Health Service Executives and Board Members

This document has been prepared specially for those who have a governance
role within the health system. This includes roles with responsibility for setting strategic direction, and overseeing the delivery of health care by health services, hospitals or regional healthcare organisations.

Australian Safety and Quality Framework for Health Care - Getting Started Guide for The Health Care Team

This document has been prepared specially for people who directly provide
healthcare services to consumers, patients and client.

Beating the Path to Health Professionals: Do they Know What We’re Trying to do

This presentation was given at the Health Issues Centre’s forum, Committed to Participation. Researching papers from across the world, you find the same word at the top of the list of failures within health organisations of all kinds - communication. Effective communication is far easier to achieve than most people believe. Rapport develops from understanding how to use words and create systems for active communication.

Best Practice in Person-centred Health Care for Older Victorians

This report presents a summary of Phase 1 of the Best Practice in Person-centred Health Care for Older Victorians project undertaken by the National Ageing Research Institute (NARI) on behalf of the Victorian Department of Human Services(DHS).

Board checklist

This checklist is a tool to assist health service boards of directors to review their safety and quality program against the elements of the policy. It may be used as a guide to the roles and responsibilities that boards and management have in facilitating effective implementation of the policy.

Committed to Participation Forum Report

This report provides details of a one-day forum organised by Health Issues Centre on 20 May 2008 for consumers on committees. This report describes the collaborative process undertaken with consumers to develop the content and structure of the forum, the forum abstract, presenter bios, the discussions that took place, the recommendations that developed and a summary of the evaluations.

Communities working for health and wellbeing: success stories from the Aboriginal community controlled health sector in Victoria

The philosophy of Aboriginal community control is particularly strong in Victoria and the stories collected here represent only a small portion of the positive outcomes achieved by Victorian Aboriginal community controlled health services.

Community Advisory Committee Resource Kit- Folder 12-Updates December 2009

This folder contains new documents added in December 2009 to the CAC resource Kit.

Documents include
A new health service for Liverpool
Benchmarking with CAC's
BNPCA consumer participation kit
CAC application form- template
CAC communication with boards- template
Developing a community participation plan PowerPoint
Getting involved in your health service PowerPoint
Information kit for Consumers on Community Advisory Committees- template
Measuring consumer feedback
Orientation checklist for new Community Advisory Committee members
Policy and funding details- Statewide Quality Branch
Position Description for CAC members- template
About the Community Advisory Committee- template
Primary care self assessment tool
QLD health community engagement hand book
Quality of Care report guidelines 2009
Whittlesea community engagement framework final report

Community Advisory Committee Resource Kit-Folder 1

Folder 1- Contains documents
About Community Advisory Committees (CAC)
CAC Evaluation
Roles and Responsibilities

Community Advisory Committee Resource Kit-Folder 10

Folder 10- this folder contains resources for Resource Officers who support the Community Advisory Committee and are responsible for consumer participation in their health service

Community Advisory Committee Resource Kit-Folder 11

Folder 11- This folder contains other support information in relation to consumer participation and the Community Advisory Committee

Community Advisory Committee Resource Kit-Folder 2

Folder 2 - this folder contains documents about Community Participation Plans

How to Develop a Community Participation Plan
Examples of Community Participation Plan

Community Advisory Committee Resource Kit-Folder 3

Folder 3- This folder contains a range of documents on Consumer Participation

Community Advisory Committee Resource Kit-Folder 4

Folder 4- This folder contains good practice examples form both the health and non health sector

Community Advisory Committee Resource Kit-Folder 5

Folder 5- This folder contains government documents pertaining to CALD, Community Advisory Committees, Consumer Participation, EQUI and Quality of Care Reports

Community Advisory Committee Resource Kit-Folder 6

Folder 6- Ths folder contains information about Health Issues Centre

Community Advisory Committee Resource Kit-Folder 7

Folder 7- this folder contains documents about the Resource Officers Network Meetings

Community Advisory Committee Resource Kit-Folder 8

Folder 8- This folder contains documents pertaining to reporting requirements to the Victorian Department of Health


Community Advisory Committee Resource Kit-Folder 9

Folder 9-this folder contains resources for CAC Members

Community Advisory Committees and their Communities of Interest

The Victorian Department of Human Services requires public health services to set up Community Advisory Committees (CACs) which among other responsibilities, are required to obtain community views, comment on community issues and enhance community participation. But just what is ‘The Community’ and how can CAC’s engage with ‘it’ to undertake these obligations? This paper looks at how a CAC can identify local ‘communities of interest’ through its own membership so bringing a wide range of community views to its responsibilities.

Consumer Checklist

The Victorian Clinical governance policy framework is the Department of Health’s policy on clinical governance. This checklist is a tool to assist consumers to understand how they can participate in safety and quality activities as outlined in the policy. It may be used as a guide to the roles and responsibilities that consumers have in facilitating effective implementation of the policy.

Consumer Participation and Culturally and Linguistically Diverse Communities: A Discussion Paper

The paper reviews the principles of community participation in health care; examines some of the barriers and enablers to CALD consumer participation; and outlines the commonalities across Victorian government policy on cultural diversity and participation in health care; and proposes a participation framework for CALD consumer, carer and community participation at the individual, program and department level, and health service level.

Consumer Perspectives on Whether or Not Consumers on Committees Should be Paid

This presentation was given at the Health Issues Centre’s forum, Committed to Participation. The debate about whether ‘Consumers’ should be paid for participating on committees in relation to health care has been vigorous for many years. That debate continues here today. Current literature predominantly presented by professionals which, though important, does not fully explore the consumer’s experience. This session will explore different consumer perspectives on payments.

Consumer and Community Participation Self-Assessment Tool for Hospitals

This tool was produced in 2003 after an evaluation conducted with five metropolitan health services led to revision of the previous audit tool created by National Resource Centre for Consumer Participation in Health. The tool is designed to help hospitals and hospital units to assess how much scope their system allows for consumer (patient), carer and community participation. The tool helps to document policies, processes and activities; identify strengths and weaknesses; and determine the steps and resources needed for improvements. The tool can also be used by hospitals to rate current activities using the EQuIP scale.

Consumer self-rated outcome measures in mental health: A report to the Mental Health Branch

A comparative analysis of the consumer self-rating outcome measures now in use in mental health services throughout Australia, identifying international best practice, and making recommendations towards a uniform national approach.

Consumer, Carer and Community Participation Resource

This resource has been developed to assist primary health agencies increase the participation of consumers, carers and the community in their health service. It contains information and resources developed for four workshops that focused on three key themes: the connection between consumer participation, health promotion and community development; engaging newly arrived communities; and consumer participation and chronic disease management.

Department Checklist

The Victorian Clinical governance policy framework is the Department of Health’s policy on clinical governance. This checklist is a tool to assist the department to review its roles and responsibilities in facilitating effective implementation of the policy.

Department Checklist

The Victorian Clinical governance policy framework is the Department of Health’s policy on clinical governance. This checklist is a tool to assist the department to review its roles and responsibilities in facilitating effective implementation of the policy.

Doing It With Us Not For Us: Strategic direction 2010–13

The policy’s Strategic direction for 2010-13 targets the Victorian
public health service system including acute, subacute, mental health,
community health, and residential aged care facilities.The new Strategic direction 2010-13 is centred upon a comprehensive suite of participation standards, indicators and targets for health
services.

EQuIP5 Standards and Criteria

The Australian Council on Healthcare Standards: EQuIP5 Standards and Criteria

Evaluation of the CAC to Board of Victorian Public Health Services

This presentation was given at the Health Issues Centre’s forum, Committed to Participation. This powerpoint presentation shows how an independent evaluation of Victorian CACs examined the processes by which CACs operate, as well as the immediate and long-term outcomes of the CACs.

Evaluation of the effectiveness of the CAC to boards fo Victorian Public Health Services

Evaluation of the community advisory committees in Victoria conducted by Health Outcomes Internation for the Department of Human Services

Fourth national mental health plan: an agenda for collaborative government action in mental health 2009-2014

This document sets an agenda for collaborative government action in mental health for five years from 2009, offers a framework to develop a system of care that is able to intervene early and provide integrated services across health and social domains, and provides guidance to governments in considering future funding priorities for mental health.

Getting Started: Involving Consumers on Committees

This resource is specially designed to assist health professionals and organisations to include consumers on advisory or other committees.

Health organisations and CAC members in harmony: can we do it?

This presentation was given at the Health Issues Centre’s forum, Committed to Participation. There is often a perception that CACs and Health Organisations don't see eye-to-eye. This difference in perspective arises through a lack of adequate communication and misunderstandings of roles. This paper will examine the different mechanisms that need to be in place in order to improve working relationships between health proffessionals and the CAC.

Healthcare Teams Checklist

The Victorian Clinical governance policy framework is the Department of Health’s policy on clinical governance. This checklist is a tool to assist health care teams to review their safety and quality program against the elements of the policy. It may be used as a guide to the roles and responsibilities that health care teams have in facilitating effective implementation of the policy.

How are Community Advisory Committees meeting the ‘Doing it with us not for us’ Policy

19 Community Advisory Committees (CACs) across Victoria are asked to identify one objective/action in Community Participation Plans (CPP) and discuss how it relates to the priority actions and standards in ‘Doing it with us not for us’Policy.

How do you ensure respect, open and honest communication between resource officers, chairs, executive sponsors and management?

This presentation from the Committed to Participation Forum examines how the Royal Victorian Eye and Ear Hospital strives for effective two-way communication between the Community Advisory Committee and RVEEH and continuously works to facilitate the relationship between the Board, CAC and staff.

How to Develop a Community Participation Plan

This resource was developed by the Victorian Department of Human Services to guide community advisory committees through the process of writing a community participation plan. The guide focuses on: building capacity for consumer participation; listening to the community; and working together. A list of useful resources, checklists and a plan template are also included.

Implementation guidelines for public mental health services and private hospitals

Information to guide implementation of the national standards for mental health services by public mental health services and private hospitals.

Levels of Consumer Participation

This table sets out the different levels of consumer participation, gives examples of each and describes the characteristics of each level.

Making Focus Groups Culturally and Linguistically Appropriate

This resource outlines an approach to focus groups which involves using bilingual facilitators with a group of participation with a common language and cultural background.