CAC Support Resources
On the 20th of May 2008 Health Issues Centre held a one day forum for health consumers who participate on committees to share their experiences. The conference was held at Victoria University, 300 Flinders Street Melbourne and was attended by 105 Participants.
Conference presentations, program and report can be viewed by clicking the link below. This file is in zip format
A Framework of Consumer Engagement in Australian Health Policy
This article describes a framework for thinking about consumer engagement in Australian health policy. It presents eight interacting issues that influence the practice of consumer engagement: purpose, type, initiator, who is engaged, timing, techniques, practical issues, and contextual issues. Evaluation is recognised as a separate but important factor. These issues can be used to review consumer engagement practice, plan consumer engagement programs, and identify the trade-offs that must be made when conducting consumer engagement.
Advocacy, Leadership, Community Participation: A Training Program for Health Consumers and Carers
This is a useful clear set of practical workshops designed and tested by a broad range of community members. Produced by North Central Metro Primary Care Partnership, it aims at producing more effective participation in the health system. The program outlines workshop topics such as advocating for change, working in groups and finding funds. It includes tips for facilitators and information sheets on issues such as confidentiality and what to consider when deciding whether to join a committee.
Beating the Path to Health Professionals: Do they Know What We’re Trying to do
This presentation was given at the Health Issues Centre’s forum, Committed to Participation. Researching papers from across the world, you find the same word at the top of the list of failures within health organisations of all kinds - communication. Effective communication is far easier to achieve than most people believe. Rapport develops from understanding how to use words and create systems for active communication.
Committed to Participation Forum Report
This report provides details of a one-day forum organised by Health Issues Centre on 20 May 2008 for consumers on committees. This report describes the collaborative process undertaken with consumers to develop the content and structure of the forum, the forum abstract, presenter bios, the discussions that took place, the recommendations that developed and a summary of the evaluations.
Community Advisory Committee Resource Kit- Folder 12-Updates December 2009
This folder contains new documents added in December 2009 to the CAC resource Kit.
Documents include
A new health service for Liverpool
Benchmarking with CAC's
BNPCA consumer participation kit
CAC application form- template
CAC communication with boards- template
Developing a community participation plan PowerPoint
Getting involved in your health service PowerPoint
Information kit for Consumers on Community Advisory Committees- template
Measuring consumer feedback
Orientation checklist for new Community Advisory Committee members
Policy and funding details- Statewide Quality Branch
Position Description for CAC members- template
About the Community Advisory Committee- template
Primary care self assessment tool
QLD health community engagement hand book
Quality of Care report guidelines 2009
Whittlesea community engagement framework final report
Community Advisory Committee Resource Kit-Folder 1
Folder 1- Contains documents
About Community Advisory Committees (CAC)
CAC Evaluation
Roles and Responsibilities
Community Advisory Committee Resource Kit-Folder 10
Folder 10- this folder contains resources for Resource Officers who support the Community Advisory Committee and are responsible for consumer participation in their health service
Community Advisory Committee Resource Kit-Folder 11
Folder 11- This folder contains other support information in relation to consumer participation and the Community Advisory Committee
Community Advisory Committee Resource Kit-Folder 2
Folder 2 - this folder contains documents about Community Participation Plans
How to Develop a Community Participation Plan
Examples of Community Participation Plan
Community Advisory Committee Resource Kit-Folder 3
Folder 3- This folder contains a range of documents on Consumer Participation
Community Advisory Committee Resource Kit-Folder 4
Folder 4- This folder contains good practice examples form both the health and non health sector
Community Advisory Committee Resource Kit-Folder 5
Folder 5- This folder contains government documents pertaining to CALD, Community Advisory Committees, Consumer Participation, EQUI and Quality of Care Reports
Community Advisory Committee Resource Kit-Folder 6
Folder 6- Ths folder contains information about Health Issues Centre
Community Advisory Committee Resource Kit-Folder 7
Folder 7- this folder contains documents about the Resource Officers Network Meetings
Community Advisory Committee Resource Kit-Folder 8
Folder 8- This folder contains documents pertaining to reporting requirements to the Victorian Department of Health
Community Advisory Committee Resource Kit-Folder 9
Folder 9-this folder contains resources for CAC Members
Community Advisory Committees and their Communities of Interest
The Victorian Department of Human Services requires public health services to set up Community Advisory Committees (CACs) which among other responsibilities, are required to obtain community views, comment on community issues and enhance community participation. But just what is ‘The Community’ and how can CAC’s engage with ‘it’ to undertake these obligations? This paper looks at how a CAC can identify local ‘communities of interest’ through its own membership so bringing a wide range of community views to its responsibilities.
Consumer Participation and Culturally and Linguistically Diverse Communities: A Discussion Paper
The paper reviews the principles of community participation in health care; examines some of the barriers and enablers to CALD consumer participation; and outlines the commonalities across Victorian government policy on cultural diversity and participation in health care; and proposes a participation framework for CALD consumer, carer and community participation at the individual, program and department level, and health service level.
Consumer Perspectives on Whether or Not Consumers on Committees Should be Paid
This presentation was given at the Health Issues Centre’s forum, Committed to Participation. The debate about whether ‘Consumers’ should be paid for participating on committees in relation to health care has been vigorous for many years. That debate continues here today. Current literature predominantly presented by professionals which, though important, does not fully explore the consumer’s experience. This session will explore different consumer perspectives on payments.
Consumer and Community Participation Self-Assessment Tool for Hospitals
This tool was produced in 2003 after an evaluation conducted with five metropolitan health services led to revision of the previous audit tool created by National Resource Centre for Consumer Participation in Health. The tool is designed to help hospitals and hospital units to assess how much scope their system allows for consumer (patient), carer and community participation. The tool helps to document policies, processes and activities; identify strengths and weaknesses; and determine the steps and resources needed for improvements. The tool can also be used by hospitals to rate current activities using the EQuIP scale.
Consumer, Carer and Community Participation Resource
This resource has been developed to assist primary health agencies increase the participation of consumers, carers and the community in their health service. It contains information and resources developed for four workshops that focused on three key themes: the connection between consumer participation, health promotion and community development; engaging newly arrived communities; and consumer participation and chronic disease management.
Evaluation of the CAC to Board of Victorian Public Health Services
This presentation was given at the Health Issues Centre’s forum, Committed to Participation. This powerpoint presentation shows how an independent evaluation of Victorian CACs examined the processes by which CACs operate, as well as the immediate and long-term outcomes of the CACs.
Evaluation of the effectiveness of the CAC to boards fo Victorian Public Health Services
Evaluation of the community advisory committees in Victoria conducted by Health Outcomes Internation for the Department of Human Services
Getting Started: Involving Consumers on Committees
This resource is specially designed to assist health professionals and organisations to include consumers on advisory or other committees.
Guidelines for Consumers Representatives
This publication is designed to give consumer representatives useful information to assist them in their role of representing consumer organizations on committees—empowering them to work effectively and overcome difficulties.
Health organisations and CAC members in harmony: can we do it?
This presentation was given at the Health Issues Centre’s forum, Committed to Participation. There is often a perception that CACs and Health Organisations don't see eye-to-eye. This difference in perspective arises through a lack of adequate communication and misunderstandings of roles. This paper will examine the different mechanisms that need to be in place in order to improve working relationships between health proffessionals and the CAC.
This presentation from the Committed to Participation Forum examines how the Royal Victorian Eye and Ear Hospital strives for effective two-way communication between the Community Advisory Committee and RVEEH and continuously works to facilitate the relationship between the Board, CAC and staff.
How to Develop a Community Participation Plan
This resource was developed by the Victorian Department of Human Services to guide community advisory committees through the process of writing a community participation plan. The guide focuses on: building capacity for consumer participation; listening to the community; and working together. A list of useful resources, checklists and a plan template are also included.
Levels of Consumer Participation
This table sets out the different levels of consumer participation, gives examples of each and describes the characteristics of each level.
Making Focus Groups Culturally and Linguistically Appropriate
This resource outlines an approach to focus groups which involves using bilingual facilitators with a group of participation with a common language and cultural background.
Making Space for the Consumer Voice in Quality and Safety
This resource guide was developed by Health Issues Centre to assist memebers of the Community Advisory Committees (CACs) in Victoria's Public Health Services to develop their understanding of quality and safety in health services so CAC s can provide advice on how community participation can contribute effectively to quality and safety activities.
Melbourne Health CAC - Strategically evolves into the future
This presentation was given at the Health Issues Centre’s forum, Committed to Participation. Over the past two years, the Melbourne Health CAC has been working towards its long-term goal of integrating consumer and community participation into the organisation’s strategic and operational plans and performance indicators. As a result, consumers, carers and the community now participate in a range of quality improvement activities across Melbourne Health including strategic planning and Root Cause Analysis reviews. The inclusion of consumer participation in organisational processes has ensured a systematic and sustainable approach in these areas.
Organisation Self-assessment Planning Tool for Consumer and Community Participation
This tool is designed to assist organization to determine their commitment and capacity regarding consumer and community participation and to identify areas of practice that could benefit from consumer participation.
Paying for Consumer Participation: A Matter of Choice!
This presentation has delivered at Health Issues Centre's forum, Committed to Participation on 20 May 2008. It presents recent research into the paying of participants in Australian health research and evaluation, and draw comparisons to current practices by health services regarding payment of consumers on Community Advisory Committees.
Reflections of the 2007 Quality and Safety Conference
This presentation was delivered at the Health Issues Centre's forum, Committed to Participation on 20 May 2008. It examines the role of consumers and Community Advisory Committees in the health sector in the past, present and future.
Refreshing the CAC Vision - A Decade On
Forum Report from July 2010.
Stand up- be counted- be paid- Can hospitals afford not to pay?
This presentation was given at the Health Issues Centre’s forum, Committed to Participation. A culture exists across health and welfare organisations, in Australia and across the world, of hospitals and other services being implicitly ‘patient centred’, while explicitly devaluing the contribution of community members, in ways that express themselves in financial terms.
Who are they and where do we get them?
Where to find the 'right' consumers? Several different approaches need to be made in order to attract consumers. Many CACs have problems with this, probably because they are limiting their recruitment techniques to one or two methods like using the local papers, and advertising within the health services (who would consider volunteering when they are in hospital for a procedure?). This session was presented at Health Issues Centre's forum, Committed to Particapation on 20 May 2008. It will present a range of different considerations and recruitment strategies.
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Level 5, Health Sciences 2
La Trobe University VIC 3086
Australia
Tel. +61 3 9479 5827
Fax. +61 3 9479 5977
info@healthissuescentre.org.au
