CAC Support Resources
This article describes a framework for thinking about consumer engagement in Australian health policy. It presents eight interacting issues that influence the practice of consumer engagement: purpose, type, initiator, who is engaged, timing, techniques, practical issues, and contextual issues. Evaluation is recognised as a separate but important factor. These issues can be used to review consumer engagement practice, plan consumer engagement programs, and identify the trade-offs that must be made when conducting consumer engagement.
The Aboriginal and Torres Strait Islander Health Performance Framework monitors progress in closing the gap in Indigenous Australian health outcomes, health system performance and broader determinants of health.
Quality improvement processes, tools and guidelines to enhance the service response to Aboriginal and Torres Strait Islander people and their communities by Australian hospitals.
This is a useful clear set of practical workshops designed and tested by a broad range of community members. Produced by North Central Metro Primary Care Partnership, it aims at producing more effective participation in the health system. The program outlines workshop topics such as advocating for change, working in groups and finding funds. It includes tips for facilitators and information sheets on issues such as confidentiality and what to consider when deciding whether to join a committee.
Department of Human Services are exploring strategies to build consumer participation in project governance (e.g. consumer representative on Quality Indicators Project Steering Committee) & obtain resident feedback on service developments.
This document has been prepared specially for those who have a governance
role within the health system. This includes roles with responsibility for setting strategic direction, and overseeing the delivery of health care by health services, hospitals or regional healthcare organisations.
This document has been prepared specially for people who directly provide
healthcare services to consumers, patients and client.
This report presents a summary of Phase 1 of the Best Practice in Person-centred Health Care for Older Victorians project undertaken by the National Ageing Research Institute (NARI) on behalf of the Victorian Department of Human Services(DHS).
Beyond Compliance is the strategic framework for focusing on quality and safety in public sector residential aged care services. The approach draws together current and future initiatives in a manner that is sustainable and ensures residents and their carers’ choices are respected and quality of life is supported.
This checklist is a tool to assist health service boards of directors to review their safety and quality program against the elements of the policy. It may be used as a guide to the roles and responsibilities that boards and management have in facilitating effective implementation of the policy.
This presentation was given at the Health Issues Centre’s forum, Committed to Participation. There is often a perception that CACs and Health Organisations don't see eye-to-eye. This difference in perspective arises through a lack of adequate communication and misunderstandings of roles. This paper will examine the different mechanisms that need to be in place in order to improve working relationships between health proffessionals and the CAC.
19 Community Advisory Committees (CACs) across Victoria are asked to identify one objective/action in Community Participation Plans (CPP) and discuss how it relates to the priority actions and standards in ‘Doing it with us not for us’Policy.
Where to find the 'right' consumers? Several different approaches need to be made in order to attract consumers. Many CACs have problems with this, probably because they are limiting their recruitment techniques to one or two methods like using the local papers, and advertising within the health services (who would consider volunteering when they are in hospital for a procedure?). This session was presented at Health Issues Centre's forum, Committed to Particapation on 20 May 2008. It will present a range of different considerations and recruitment strategies.
The Victorian Department of Human Services requires public health services to set up Community Advisory Committees (CACs) which among other responsibilities, are required to obtain community views, comment on community issues and enhance community participation. But just what is ‘The Community’ and how can CAC’s engage with ‘it’ to undertake these obligations? This paper looks at how a CAC can identify local ‘communities of interest’ through its own membership so bringing a wide range of community views to its responsibilities.
This presentation was given at the Health Issues Centre’s forum, Committed to Participation. A culture exists across health and welfare organisations, in Australia and across the world, of hospitals and other services being implicitly ‘patient centred’, while explicitly devaluing the contribution of community members, in ways that express themselves in financial terms.
This report provides details of a one-day forum organised by Health Issues Centre on 20 May 2008 for consumers on committees. This report describes the collaborative process undertaken with consumers to develop the content and structure of the forum, the forum abstract, presenter bios, the discussions that took place, the recommendations that developed and a summary of the evaluations.
The philosophy of Aboriginal community control is particularly strong in Victoria and the stories collected here represent only a small portion of the positive outcomes achieved by Victorian Aboriginal community controlled health services.
This folder contains new documents added in December 2009 to the CAC resource Kit.
A new health service for Liverpool
Benchmarking with CAC's
BNPCA consumer participation kit
CAC application form- template
CAC communication with boards- template
Developing a community participation plan PowerPoint
Getting involved in your health service PowerPoint
Information kit for Consumers on Community Advisory Committees- template
Measuring consumer feedback
Orientation checklist for new Community Advisory Committee members
Policy and funding details- Statewide Quality Branch
Position Description for CAC members- template
About the Community Advisory Committee- template
Primary care self assessment tool
QLD health community engagement hand book
Quality of Care report guidelines 2009
Whittlesea community engagement framework final report
Folder 1- Contains documents
About Community Advisory Committees (CAC)
Roles and Responsibilities
Folder 10- this folder contains resources for Resource Officers who support the Community Advisory Committee and are responsible for consumer participation in their health service
Folder 11- This folder contains other support information in relation to consumer participation and the Community Advisory Committee
Folder 2 - this folder contains documents about Community Participation Plans
How to Develop a Community Participation Plan
Examples of Community Participation Plan
Folder 3- This folder contains a range of documents on Consumer Participation
Folder 4- This folder contains good practice examples form both the health and non health sector
Folder 5- This folder contains government documents pertaining to CALD, Community Advisory Committees, Consumer Participation, EQUI and Quality of Care Reports
Folder 6- Ths folder contains information about Health Issues Centre
Folder 7- this folder contains documents about the Resource Officers Network Meetings
Folder 8- This folder contains documents pertaining to reporting requirements to the Victorian Department of Health
Folder 9-this folder contains resources for CAC Members
The Victorian Clinical governance policy framework is the Department of Health’s policy on clinical governance. This checklist is a tool to assist consumers to understand how they can participate in safety and quality activities as outlined in the policy. It may be used as a guide to the roles and responsibilities that consumers have in facilitating effective implementation of the policy.
The paper reviews the principles of community participation in health care; examines some of the barriers and enablers to CALD consumer participation; and outlines the commonalities across Victorian government policy on cultural diversity and participation in health care; and proposes a participation framework for CALD consumer, carer and community participation at the individual, program and department level, and health service level.
This presentation was given at the Health Issues Centre’s forum, Committed to Participation. The debate about whether ‘Consumers’ should be paid for participating on committees in relation to health care has been vigorous for many years. That debate continues here today. Current literature predominantly presented by professionals which, though important, does not fully explore the consumer’s experience. This session will explore different consumer perspectives on payments.
This tool was produced in 2003 after an evaluation conducted with five metropolitan health services led to revision of the previous audit tool created by National Resource Centre for Consumer Participation in Health. The tool is designed to help hospitals and hospital units to assess how much scope their system allows for consumer (patient), carer and community participation. The tool helps to document policies, processes and activities; identify strengths and weaknesses; and determine the steps and resources needed for improvements. The tool can also be used by hospitals to rate current activities using the EQuIP scale.
A comparative analysis of the consumer self-rating outcome measures now in use in mental health services throughout Australia, identifying international best practice, and making recommendations towards a uniform national approach.
This resource has been developed to assist primary health agencies increase the participation of consumers, carers and the community in their health service. It contains information and resources developed for four workshops that focused on three key themes: the connection between consumer participation, health promotion and community development; engaging newly arrived communities; and consumer participation and chronic disease management.
The policy’s Strategic direction for 2010-13 targets the Victorian
public health service system including acute, subacute, mental health,
community health, and residential aged care facilities.The new Strategic direction 2010-13 is centred upon a comprehensive suite of participation standards, indicators and targets for health
The Australian Council on Healthcare Standards: EQuIP5 Standards and Criteria
This presentation was given at the Health Issues Centre’s forum, Committed to Participation. This powerpoint presentation shows how an independent evaluation of Victorian CACs examined the processes by which CACs operate, as well as the immediate and long-term outcomes of the CACs.
Evaluation of the community advisory committees in Victoria conducted by Health Outcomes Internation for the Department of Human Services
This document sets an agenda for collaborative government action in mental health for five years from 2009, offers a framework to develop a system of care that is able to intervene early and provide integrated services across health and social domains, and provides guidance to governments in considering future funding priorities for mental health.
This resource is specially designed to assist health professionals and organisations to include consumers on advisory or other committees.
The Victorian Clinical governance policy framework is the Department of Health’s policy on clinical governance. This checklist is a tool to assist health care teams to review their safety and quality program against the elements of the policy. It may be used as a guide to the roles and responsibilities that health care teams have in facilitating effective implementation of the policy.
This presentation from the Committed to Participation Forum examines how the Royal Victorian Eye and Ear Hospital strives for effective two-way communication between the Community Advisory Committee and RVEEH and continuously works to facilitate the relationship between the Board, CAC and staff.
Information to guide implementation of the national standards for mental health services by public mental health services and private hospitals.
This table sets out the different levels of consumer participation, gives examples of each and describes the characteristics of each level.
This resource outlines an approach to focus groups which involves using bilingual facilitators with a group of participation with a common language and cultural background.
This resource guide was developed by Health Issues Centre to assist memebers of the Community Advisory Committees (CACs) in Victoria's Public Health Services to develop their understanding of quality and safety in health services so CAC s can provide advice on how community participation can contribute effectively to quality and safety activities.
Study 2-Staff Perspectives on Care for Country Aboriginal Patients reports the views of staff who provide care for country Aboriginal patients in city and country hospitals and health services
Study 3-The Experiences of Patients and Their Carers is a first-hand report of rural Aboriginal patients and their carers.
This presentation was given at the Health Issues Centre’s forum, Committed to Participation. Over the past two years, the Melbourne Health CAC has been working towards its long-term goal of integrating consumer and community participation into the organisation’s strategic and operational plans and performance indicators. As a result, consumers, carers and the community now participate in a range of quality improvement activities across Melbourne Health including strategic planning and Root Cause Analysis reviews. The inclusion of consumer participation in organisational processes has ensured a systematic and sustainable approach in these areas.