Document Details

The role of patient satisfaction surveys in a national approach to hospital quality management

This report is very critical of much of the activity undertaken under the rubic of patient satisfaction and subjects the concept itself, as well as its operation, to critical analysis. Consists of 13 chapters with Chapter 9 covering a review of the issues in surveying patient satisfaction; the history and context of measuring satisfaction; how patient satisfaction is defined and and how data is used.

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Subject: Consumer participation – theory Quality and safety

Date published: 01/10/1995