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Feedback, Participation and Consumer Diversity

Increasingly, the potential role of consumers in developing effective and appropriate health care services in being recognised. Evidence is also emerging to support the wisdom of this participation. Despite the increasing amount of work being done to enhance consumer participation in the health system, many consumer groups are excluded from involvement in mainstream processes for seeking such input. This article looks at a project was undertaken by the National Resource Centre for Consumer Participation in Health. The projects draws together existing information from the literature about participation of previously excluded consumer groups and to highlight existing barriers to the participation of these ‘marginalised’ groups of consumers.

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Subject: Consumer participation Cultural diversity

Journal edition: Edition 64

Date published: 01/09/2000