Document Details

Providing Education to Colorectal Cancer Surgery Patients: The Consumer Experience in a Melbourne Hospital

In 1999, Austin Health conducted an audit that revealed inadequacies in written consumer information in a range of areas including pre-operative and discharge information. In 2000, the first stage of the Patient Education Material Project (PEP) designed a process and system of best practice for the development of consumer education materials to be implemented at Austin Health. The second stage (PEP2) was undertaken in 2002 to investigate the effects on English, Greek and Italian-speaking consumers ’ experience of receiving quality education materials about colorectal cancer surgery. The project consists of four phases: evaluation of the existing consumer education materials; development of a education package; intervention; and evaluation of the intervention. This article describes the consumers’ experience of receiving the existing consumer education in the project’s first phase.

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Subject: Consumer participation Cultural diversity Health information and literacy

Journal edition: Edition 76

Date published: 01/09/2003