Document Details

Language Services in Victoria's Health System: Perspectives of Culturally and Linguistically Diverse Consumers

This resource looks at how culturally and linguistically diverse (CALD) consumers use language services and how effective they find them. Research by the Centre for Ethnicity and Health found that consumers repeatedly described excessive waiting times, overstretched services and varying quality. In some cases though, consumers did not have the information about where and how to access existing language services. The report shows that many CALD consumers will not be able to meaningfully participate in their own health care until essential communication services are improved.

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Subject: Consumer participation Cultural diversity

Date published: 01/01/2006