Consumers Step Up program

CSU is a network of people willing to have a say and to contribute their experience, knowledge and ideas to improving health care in Victoria.

Consumers Step Up (CSU) is free and easy to join. We do not share your information with anybody else.

Is CSU for me?

  • Do you have a personal experience of the healthcare system and have an interest in improving the safety and quality of care for all Victorians?
  • Do you care for someone with a health issue and have an interest in improving the safety and quality of care for all Victorians?
  • Are you able to see issues from the perspectives of consumers or carers more broadly?
  • Perhaps you are a community member with an interest in improving health care for all Victorians?

If you answered yes to at least one of the questions then CSU is for you.

What is involved as a CSU member?

CSU members receive email updates on consumer participation positions, training and networking opportunities. As a member you get to decide if you wish to nominate for one of these positions. There are no obligations.

We often receive requests from the Department of Health and Human Services, Victorian health services, universities and other health-related organisations looking for consumer representatives. Examples of these include positions on committees, working groups, focus groups, advisory panels and consultations.

The number of email updates CSU members receive varies from month to month depending on the number of requests we receive. On average, you might receive an email update once a fortnight as well as Full Circle, our monthly electronic newsletter.

We provide training and support for consumer involvement. These workshops are free to CSU members and offered regularly.

Do you want to be involved, be connected and have a voice? Complete our quick sign up form.

Any vacancies this month?

Yes, here are the latest consumer vacancies

For more information

Contact us.

In the spotlight

Resource library

The resource library contains a wealth of consumer participation reports, articles, case studies and other publications.

Go to the library

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