A non-government health policy and research centre
Health Issues Centre

OUR WEBSITE IS CURRENTLY UNDER REDEVELOPMENT. INFORMATION IS STILL BEING UPDATED BUT WE WILL SOON HAVE A FRESH NEW LOOK. PLEASE WATCH THIS SPACE.

We have a new Chief Executive Officer (CEO)

Read here for more information: Introducing our new CEO

November one-day forum - Raising the Standard: Taking Standard 2 Beyond Accreditation Registrations are open!

The value of partnering with consumers at an individual and service level is now widely accepted as an essential ingredient for improving the quality of care. But how is this practically achieved?

This and other questions will be explored in this one-day forum as we hear from patients, carers and health professionals who have been involved in successful partnerships.

We will follow an aspirational ‘Imagine’ theme throughout the day as we hear from leaders in this field who have worked in areas as diverse as consumer health information, neonatal care, Emergency Department and women’s health. The day will include presentations, a sketch, and the following break-out sessions:

• consumers as educators of staff,
• developing an effective training and orientation program for consumers,
• small-scale improvement projects and
• turning complaints into gold

Most sessions will be co-presented by consumers and health service staff, presenting both perspectives on partnering. The format of the forum will be a combination of interactive presentations, workshops and round table discussion.

Program available here:Raising the Standard Forum 12 November Program

To register, please complete this form:Raising the Standard Forum 12 November Registration Form

Course in Consumer Leadership and Vocational Graduate Certificate in Consumer Engagement

Health Issues Centre is Australia's only provider of these accredited, innovative training programs for consumer leaders and health service staff.

To view details of the course contents, click here:
Consumer Leadership 2014 Course Outline
Vocational Graduate Certificate in Consumer Engagement 2014 Course Outline

The Course in Consumer leadership (22095VIC) has been re-scheduled for the first semester of 2015.

CONSUMERS STEP UP
Health Issues Centre has long had a role helping health services and the Victorian Department of Health to find appropriate consumers for committees, working groups and involving them in other forms of engagement.

Consumers Step Up is a new consumer register that allows us to
• meet the growing need for involved consumers by connecting consumers with health services, health-related organisations and the Department
• provide on-going support, training and networking opportunities to consumers
• develop a speaker’s bank of consumers which will provide a resource of qualified speakers as well as encouraging greater use of the patient and family narrative

Join any time
We aim to keep this process very simple. We ask that you complete the registration form and return that to us. There is no cost to join Consumers Step Up and we do not share your information with anybody else.

To join, please complete this form and send it back to us: CSU Registration Form

If you have any questions about "Consumers Step Up",please contact Susan Biggar on 03 9664 9343 or email :s.biggar@healthissuescentre.org.au

Course in Consumer Leadership and Vocational Graduate Certificate in Consumer Engagement

Health Issues Centre is Australia's only provider of these accredited, innovative training programs for consumer leaders and health service staff. Enrolments for our 2014 courses are now open.

To view details of the course contents, click here:
Consumer Leadership 2014 Course Outline
Vocational Graduate Certificate in Consumer Engagement 2014 Course Outline

To view the course information and registration forms, click here:
Accredited Training Courses 2014

Health services and organisations who have a group of 10 or more consumers or staff members wishing to do one of the courses can have it delivered on site for a substantial discount. Please contact us for further information at (03) 9664 9343.

WE ARE CENTRALLY LOCATED IN MELBOURNE CBD
Health Issues Centre
Level 8
255 Bourke Street
MELBOURNE VIC 3000
Phone number: (03) 9664 9343
Fax number: (03) 9663 7955


Stop This Meeting, I Want To Get Off!

If you attended our Forum in October 2013, "Where partnership makes sense: community participation in primary and community health", you would recall our humble sketch shedding light on the practicalities of engaging and empowering consumers.

Upon request, we have now filmed and produced a video clip of the sketch for consumers and health service staff to use in training courses, orientation sessions etc. Accompanying the clip are facilitator notes to assist with group discussions after the clip has been viewed.

Link to video (copy and paste link): https://www.youtube.com/watch?v=Ofs39XnkU88

Stop this meeting I want to get off - Facilitator's Notes

We encourage you to use and circulate this resource widely but please acknowledge HIC.