2 April 2014
Patient Experience Forum: Consumer Perspectives Transforming Healthcare
What is the patient experience and why is it important? This will be the question we will explore in this one-day forum as we hear from patients, carers and health service professionals. We will look at a variety of approaches for capturing patient experience including patient narratives, measurement tools, surveys and online forums. Finally, the focus will turn to how the information we capture is best used and implemented for quality improvement.
For further information, please refer to the program flyer: Patient Experience Forum 2014 Draft Program
To register for the Patient Experience Forum, please click here: April Forums Registration Form
1 April 2014
Community Advisory Committee Forum
HIC will host this unique, biennial event in Melbourne CBD. The forum will run from 9.00am - 4.30pm and is a wonderful opportunity for consumers and health service staff involved with CACs to explore issues of current interest and share examples of best practice. This year's program will include a selection of project updates from the Department of Health, a skill development workshop in policy writing and a showcase of current activities being undertaken by CAC's from across the state.
A final program will be available shortly. For further information, please contact Nicky Barry on 9664 9341 or firstname.lastname@example.org.
To register for the Community Advisory Committee Forum, please click here: April Forums Registration Form
CONSUMERS STEP UP
Health Issues Centre has long had a role helping health services and the Victorian Department of Health to find appropriate consumers for committees, working groups and involving them in other forms of engagement.
Consumers Step Up is a new consumer register that allows us to
• meet the growing need for involved consumers by connecting consumers with health services, health-related organisations and the Department
• provide on-going support, training and networking opportunities to consumers
• develop a speaker’s bank of consumers which will provide a resource of qualified speakers as well as encouraging greater use of the patient and family narrative
Join any time
We aim to keep this process very simple. We ask the consumer to complete the A5 card and return that to us. There is no cost to join Consumers Step Up and we do not share your information with anybody else.
For further information, please download the registration form here:
Consumers Step Up Registration Form
If you have any questions about "Consumers Step Up",please contact Susan Biggar on 03 9664 9343 or email :email@example.com
EMPOWERING PARTICIPATION PROGRAM FOR PEOPLE WITH CHRONIC CONDITIONS
Health Issues Centre has received funding from the Victorian Department of Health to deliver the Empowering Participation Program over 2013-2014. The overall aim is to improve the health outcomes for people with chronic conditions by:
• Enabling peer support group members to better self-manage their own chronic condition or those of family and friends
• Providing peer support group members with the skills and knowledge to work with health-based organisations to help improve health and community services in Victoria.
For further information about the program please contact Esther Lim on 03 9664 9343 or email firstname.lastname@example.org
The Health Issues Centre was established in 1983 to build a community and consumer voice in health. Its focus was enabling, encouraging and innovating, linking with health professionals, community and self-help groups, translating health information and health policy and supporting the community to develop a strong consumer voice in health. This has continued to be its mission for the last 29 years.
Health Issues Centre works towards a health system with equitable health outcomes, organised around the interests of consumers, who as health service users, carers and citizens are actively involved in shaping the health care system and in decisions about their health.
Health Issues Centre promotes improvements to the health care system from the perspectives of consumers, with an emphasis on equity, and promotes and provides expertise on consumer participation in health.
What we do
• We consult with consumers about their health needs and experiences
• We influence government policy on behalf of consumers through making submissions and representation on key government committees and boards
• We network across the consumer health sector and related community sector organisations
• We train, mentor, and support consumers and carers, consumer organisations and health services undertaking consumer participation
• We support consumer representatives on policy and health services committees
• We partner with health services, professional organisations, health sector peak and coordinating organisations to advance consumer participation
• We maintain a knowledge bank and clearing house on consumer, community and carer perspectives and participation
• We undertake health policy related research and consultancies
COME AND TRAIN WITH VICTORIA’S HEALTH CONSUMER ORGANISATION
Health Issues Centre is Australia's only provider of these accredited, innovative training programs for consumer leaders and health service staff. Enrolments for our 2013 courses are now open.
To view details of the course contents, click here:
Consumer Leadership 2014 Course Outline
Vocational Graduate Certificate in Consumer Engagement 2014 Course Outline
To view the course information and registration forms, click here:
Accredited Training Courses 2014
Health services and organisations who have a group of 10 or more consumers or staff members wishing to do one of the courses can have it delivered on site for a substantial discount. Please contact us for further information.
WE HAVE A NEW LOCATION IN MELBOURNE'S CBD
After many years at Latrobe University Bundoora, we have now relocated to:
Health Issues Centre
255 Bourke Street
MELBOURNE VIC 3000
Phone number: (03) 9664 9343
Fax number: (03) 9663 7955
We thank you for your continued support and welcome you to visit our new office